[{"_1":2,"_104":-5,"_105":-5},"loaderData",{"_3":4,"_19":20,"_55":56,"_101":102},"root",{"_5":6},"datadog",{"_7":8,"_9":10,"_11":12,"_13":14,"_15":16,"_17":18},"applicationId","6d97ed13-a4be-42c5-8535-b3e0e4ee06f5","clientToken","pubd501689bae075770f1aabaddd9759d39","service","betterteam-sites","env","production","version","ee5df34d32ade1634e12a4628c5ed2881369946f","sessionReplaySampleRate",2,"routes/CareersLayout",{"_21":22,"_23":24,"_25":-5,"_26":-5,"_27":28,"_29":-5,"_30":31,"_32":33,"_34":-5,"_35":-5,"_36":37,"_38":39,"_40":41,"_42":43,"_44":45,"_46":47,"_48":49,"_50":51,"_52":53},"website","www.interiorworx.com","validTo",["D",1788358015000],"trialUntil","manualTrialExpiration","verifiedAt",["D",1583513614026],"trustLevel","companyId","170835","companyName","Interiorworx","companyDescription","fontStyle","isManagerLoggedIn",false,"logoUrl","https://betterteam-app-uploads.storage.googleapis.com/IW%20-%20NEW%20Logo-870baae7-40da-4e43-bf30-a0df671696de.jpg","backgroundColor","#ffffff","borderColor","#4bca50","buttonColor","#0076ab","linkColor","#2480dc","textColor","#404040","onlyShowLogo",true,"pageSections",[54],"Jobs","careers-job-layout",{"_57":58,"_32":33},"job",{"_59":60,"_61":62,"_63":64,"_65":64,"_66":67,"_68":69,"_70":71,"_72":37,"_73":51,"_74":75,"_76":-5,"_77":78,"_91":92},"uuid","b282c81e-b2c4-4871-9c20-19718909e72d","title","Customer Service Specialist","encodedSlug","customer-service-specialist","slug","type","Fulltime","description","

If you take pride in turning customer challenges into positive experiences and want to work in a bright, team-focused environment, this position is for you. Join a collaborative team where your communication skills and attention to detail make a real impact every day.

Why Join Krosswood?

Krosswood Doors is a fast-growing, industry-leading e-commerce brand crafting premium interior and exterior doors. With over $30M in annual revenue, we deliver exceptional quality directly to customers and building professionals nationwide. As a Customer Service Specialist, you’ll be the frontline of our brand—guiding homeowners in selecting the right doors and ensuring every interaction is handled with empathy, ownership, and professionalism.
Growth: We are expanding our customer support team, giving you opportunities to grow as we grow.
Impact: Your problem-solving and critical thinking directly influence our customers’ experience and our brand reputation.
Modern Environment: Our beautiful Salt Lake City office provides a bright, beautifully decorated, and comfortable collaborative workspace, equipped with modern tools (HubSpot, Aircall, AI) that reduce busy work so you can focus on helping customers.

Key Responsibilities:

Omni-Channel Support: Manage a high volume of customer inquiries via phone, email, and live chat for homeowners.
Order & Delivery Support: Coordinate with internal teams to track orders, provide shipment updates, and resolve delivery issues, including damages, returns, and claims.
Product Guidance: Assist customers with product questions and specifications related to our doors. Training is provided; curiosity and a willingness to learn are key.

Who You Are:

Customer-Focused: You lead with empathy and patience, take ownership of each interaction, and are committed to providing a positive, helpful experience.
Clear Communicator: You can explain complex product information in a simple, approachable way.
Problem Solver: You approach challenges with critical thinking and ownership, investigating root causes and proactively finding solutions. You don’t just follow scripts—you ensure every customer concern is resolved thoughtfully and completely.
Tech-Savvy & Adaptable: Comfortable working across multiple systems and open to using new tools, including AI, to improve efficiency and communication.

Requirements:

Experience: 2+ years in customer service or e-commerce support.
Communication: Strong written and verbal skills across email, chat, and phone.
Learning Agility: Willingness to quickly learn product lines and new tools.
Industry Exposure (Nice to Have): Experience in home improvement, retail, or building materials is helpful but not required. Experience with retailers like Lowe’s or Home Depot is a plus.
Software Experience: Familiarity with Customer Relationship Management (CRM) tools (HubSpot, NetSuite, Aircall preferred). Proficiency in Microsoft Office, including Excel, Word, and Outlook.

Benefits:

Competitive hourly wage ($20.00 - $26.00/hr)
Health, Dental, and Vision insurance
Paid Time Off (PTO)
401(k)

Please note this is an in-office position only.

","datePosted","2026-03-21T17:40:02.710847Z","isRemote","isApproved","sourcedPostingId","ee4aea80-f539-418a-899b-0b359c58508e","requisitionId","location",{"_79":80,"_81":82,"_83":84,"_85":86,"_87":88,"_89":90},"city","Salt Lake City","state","Utah","country","US","streetAddress","723 Pacific Ave S,","postcode","84104","rawLocation","723 Pacific Ave S, Salt Lake City, UT 84104, USA","salary",{"_93":94,"_95":96,"_97":98,"_99":100},"currency","USD","payPeriod","Hourly","minValue",20,"maxValue",26,"routes/CareersJobApplyStandardPage",{"_103":-5},"errorMessage","actionData","errors"]

Apply for Customer Service Specialist at Interiorworx